Comments for Matthew Gifford

Comment on Budget sucks! by j

Tue, 09 Mar 2010 20:11:02 +0000

To Matt. As counter agents we do not control the reservations. That is management. We counter agents keep our job because we have to feed our family. Also it is not our fault that people decide to keep vehicles longer than they said they would keep them for. Or other customers showed up earlier for their cars than what they said they would.

Comment on Rubber duckies by Gabe

Gabe — Tue, 23 Feb 2010 04:26:11 +0000

Wow – I see so much of both of you guys in him!

Comment on Peter Valdes-Dapena lets the H3 slide by CNN Money reviews the SMART | TheScooterScoop

CNN Money reviews the SMART | TheScooterScoop — Sat, 06 Feb 2010 22:45:15 +0000

[...] the whole story according to the stodgy old CNN dude. Hehe, I kid. Though I do wonder about his approval of the H3. Thanks to Scotty B for the scoopage! Microcar, Review, [...]

Comment on Budget sucks! by Matt

Matt — Fri, 05 Feb 2010 00:57:01 +0000

LX: Your comment is exactly why people can't stand car rental companies. I expect that if I schedule a rental that I will be able to drive away with a car similar to what I asked for within a few minutes of arriving. It's reasonable to expect people to become angry when they asked for a compact car and are given a minivan or have to wait for "over an hour" to be helped. Sure, some people are jerks. But for you to think that they should keep their cool while waiting "over an hour" for help clearly shows you've lost touch with reality. You have a customer service job. You should be their advocate. If you want someone to blame for the situation, look at your company. Or, look at yourself. You're the one who continues to work there.

Comment on Budget sucks! by LX

LX — Thu, 04 Feb 2010 22:53:59 +0000

I work for Budget and cant agree more with j if we are overbooked its not our fault. treat the agent at the counter with respect and they will help you out even if your cars takes over an hour we will help you. but when you come to the counter taking personal phone calls and demanding action dont hold your breath. i personally think its wrong but man people have no manners. and if you get upset when there is a line and an agent takes to long with their customer you know why.

Comment on Budget sucks! by Wishman

Wishman — Tue, 26 Jan 2010 10:55:48 +0000

Budget/Avis staff also have stolen my camera!

It took only 30 minutes in the car and the Cam was gone!

Budget sucks! Avis sucks!

I always used Hertz and never had such problems with Lost and Found

Comment on Midday walk with August by Angela Gifford

Angela Gifford — Sat, 02 Jan 2010 23:45:15 +0000

Oh, my little man is so darn cute!

Comment on Run DMC fans by Lindsey Kuper

Lindsey Kuper — Wed, 30 Dec 2009 21:50:18 +0000

Cute, cute, cute!

Comment on Budget sucks! by J

Mon, 14 Dec 2009 22:27:24 +0000

Another tip I wanted to give to customers, do not make any appointments 15 minutes after pick up of car thinking you will get to the sales counter get your keys then walk right out. Always remember that sometimes things go wrong. Also if you make your reservation for 8 AM pick up and show up at noon most likely your car will not be there.

Comment on Budget sucks! by J

Mon, 14 Dec 2009 21:55:09 +0000

I am a Budget rent a car employee. I understand how some customers feel when they show up to pick up their car or truck and nothing is there for them. And I know sometimes you get a jerk on the other side of the counter. We as counter agents are just trying to do our job. If we are over booked its managements fault not ours yet we are the ones that get yelled at. Now imagine 20 customers one after the other yelling at you because of something thats out of your control. You would be a jerk too. But here is a tip (at least in the location where i work at) if you let the agents do their job and not scream at them they will usually help you out first and you might even get a free upgrade. Treat others as you would like to be treated.